The intake officer plays a vital role within the Protective Services Team (PST) in assessing and responding to Member needs. The intake officer not only provides direct Member support through coaching and guidance but is also tasked with evaluating issues for potential escalation and referral to protective services consultants, as appropriate, and ensuring all relevant information is accurately documented. The intake officer gathers and reports on trends and identifies matters that require follow up. The intake officer also provides support to other staff on projects as needed or directed.  

In support of the Ontario Principals' Council (OPC) commitment to supporting human rights, truth and reconciliation and combatting oppression and discrimination in all its forms, all staff are expected to engage in ongoing learning reflective of their personal understanding of historical and systemic oppression. Learning opportunities may be provided during staff meetings or other sessions offered internally or there may be additional opportunities with which individuals can engage voluntarily. 

Staff who interact directly with Members are expected to apply principles of anti-oppression and human rights and the acknowledgment of identity during all interactions with Members in the context of their specific roles. 

Type: Fixed-term contract (90-110 days).

Reason for posting: This position is to fill an upcoming vacancy.

Key Responsibilities

Member Services

• Respond to Member calls about workplace challenges.  
• Provide appropriate advice, coaching and guidance based on Member needs and circumstances. 
• Update the intake consultant chart daily to track all calls and issues. 
• Update Member database with details from each call to ensure an accurate historical record of discussions and any relevant documentation exchanged. 
• Refer Members to the protective services consultants when direct support related to an investigation, complaint or other employment-related matter is necessary and follow up with requisite communication and documentation. 
• Inform the district consultant of any local advocacy issues raised by Members. 
• Support Members with return-to-work meetings in situations that do not require contentious negotiation or legal representation.  

 Recordkeeping and Data Analysis 

• Alert PST consultants, the legal team and/or the director and president about emerging trends in Member calls that require provincial advocacy. 
• Provide an end-of-day update to the next intake officer on duty, outlining trends, issues and follow-up items. 
• Support Membership Services by updating school location and other pertinent contact information in database as they become known. 
• Complete special projects as assigned either by the executive director or the director of protective services. 
• Create intake reports for PST meetings that identify the most frequent types of calls, the number of calls and the percentage of referrals and recommendations.  
• Participate in occasional meetings and contribute to discussions. 
• Provide support to other departments, as required.   
• Provide support to the organization with provincial special events, as assigned. 

Qualifications

• Master's degree in education or a related field
• Completion of the Principal's Qualification Program
• 10 to 15 years experience in education, including at least eight years in a principal, vice-principal or superintendent role
• Ongoing, up-to-date training in anti-oppression and truth and reconciliation
• Working knowledge of common software tools, such as Microsoft 365
• Strong communication skills and de-escalation techniques
• Ability to strategize and solve problems efficiently
• High ethical standards and integrity
• Strong teamwork and multitasking abilities
• The following are considered an asset:
  • Demonstrated knowledge and experience in anti-oppression, fostering cultural competence and belonging that contribute to developing inclusive and equitable environments
  • A doctoral degree in education

Working Conditions

• Salary range based on a daily rate of $434.03-$530.48
• Remote work model
• Occasional work outside regular office hours may be required
• Other terms as outlined in the OPC’s polices and employment contract

Expected Start Date: July 2, 2026.

Application Process

Applicants are asked to submit 

• a cover letter 

• a curriculum vitae and 

• contact information for two professional references, one of which must be a direct supervisor. 

Applications will be accepted until Friday, May 8, 2026 at 4:30 p.m. EDT.  

Apply

Our selection team will review all applications based on the criteria outlined above. Shortlisted candidates will be invited to an in-person interview at our office located at 20 Queen Street West, Suite 2700, Toronto and will need to be available on May 21^st.

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The OPC is committed to accommodating the individual needs of job candidates, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Integrated Accessibility Standards Regulation 191/11, within our recruitment processes and our skills assessment testing practices. Disability-related accommodations during the recruitment and selection process are available upon request. 

The OPC is an equal opportunity employer committed to diversity and inclusion and values the participation of candidates with different lived experiences. We recognize that the selection of candidates from members of equity-seeking and rights-seeking groups is an asset. Self-identification of membership in equity-seeking and rights-seeking groups is voluntary.